Return Policy

We want you to be happy and wearing your jewelry! If you are not delighted with your purchase, SilverQuest Designs will accept items for exchange or refund in new condition and in original packaging with proof of purchase within 30 days of ship date. All refunds will be issued to the original form of payment. Shipping and handling fees are non-refundable.

Please email us at sales@silverquestdesigns.com to initiate your return/exchange and to receive a Return Authorization #.

Please follow these return directions:

  1. Shipments must be received at SilverQuest Designs within 30 days from original ship date as indicated by proof of purchase.
  2. Include a copy of your proof of purchase with return/exchange.
  3. Place the item in original packaging (gift box) and mail in a shipping box or bubble mailer.  We are not responsible for items not properly mailed that are damaged or lost in transit back to us.  You may want to add insurance to your shipment.

SHIP TO:      

SilverQuest Designs

7015 Brook Rd.

Richmond, VA 23227

Include RA# on the outside of your package